Because the planners of this website are created by lulu express they only except return for damage only or wrong printed format, as stated by their website.
"A print-on-demand item is manufactured when the order is received. Due to the nature of the print-on-demand manufacturing process, we do not accept returns on physical products. We may not require that damaged physical products be returned to us, nor do we guarantee returns will be accepted. Refunds are issued at our sole discretion.
IF YOU RECEIVE A BOOK THAT IS DAMAGED, WE WILL PROVIDE A REPLACEMENT COPY AT OUR SOLE DISCRETION BASED UPON PHOTOGRAPHIC EVIDENCE OF SAID DAMAGE." website
But as we do ourselves offer a 14 day satisfaction guarantee, follow these steps:
Wait for reply, may take 2-3 days.
Mail your copy to the address and shipping label given in the reply email.
Your money will be returned to the credit card or payment method once package is received from you.